Shop Policy

Shop policies
Last updated 11/01/21
At Flowermoon Studio every customer is important and appreciated. I want you to purchase an item that is beautiful, affordable, of high-quality and earth-friendly. I want your eyeballs to feel happy every time you gaze upon that Flowermoon Studio print, card or notebook.

Keeping an eco - conscious mindset is of high priority at Flowermoon Studio when designing and packaging products. Greeting cards and notebooks are made with 100% high quality recycled paper stock, while art prints are printed on 100% cotton-rag or bamboo paper. These papers are archival, fade-resistant, acid free and no optical brighteners. Any fabric-based products come from sources that follow Fair Trade/ Ethical/ Enviromental-friendly policies.

Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits

Credit Cards
Paypal

Payment & Cancellations
Buyers will pay through the Etsy check out, with either their card or with PayPal. If you change your mind and need to cancel the item, there is a one day window before transaction of payment has gone through and order has been dispatched. If the order has been dispatched and payment is complete then the item will need to be returned not cancelled. Refunds will be processed on receipt of the returned item.

Shipping & PackagingOrders are shipped between one to three working days. All orders are posted using An Post, there are three shipping options available; standard, registered and express. Please note if you choose standard, it is at your own risk if items get lost or super delayed, registered items receive a tracking number which the customer can log into An Post with.
Occasionally there are delays within AnPost, and orders may take slightly longer than their delivery estimates, so I ask for your patience in these situations. If you haven't received your purchase within 28 days of shipping get in touch.
Packaging of products are in keeping with Flowermoon Studio’s eco-conscious ethos using 100% recycled brown mailers and envelopes. Plastic sleeves are biodegradable, made of corn starch and are compostable.

Returns and ExchangesIf the item becomes damaged in the post then you can choose to receive either a refund or a replacement item. Either way please get in touch to let me know how it has been damaged, and I will sort something out. If for some reason you change your mind after buying an item, receiving it, contact me within 14 days. I'll send you the information you need to post it back and I'll be happy to refund the cost of the item. Please note that the buyer pays for postage on returning any goods. Returns are sent at the buyers risk, please obtain a proof of postage and be aware when ordering as postage can be expensive. Refunds and exchanges are processed on receipt of the returned item.
* Please note all items are personally checked by me to make sure they're 100% perfect when I post them out to you.

Additional policiesAfter an order has been delivered, Sophia may email a customer to make sure the order got to them safely. Flowermoon Studio will never badger a customer to fill out a survey or join their newsletter, though a newsletter is available on the website, a customer is perfectly free to sign up or not at their own will.
All artwork on these products are property of Flowermoon Studio and the copyright is held by its creator Sophia Murray. It is illegal to attempt to use or reproduce any artwork that I sell.


Wholesale
If you are interested to take stock of my products in your shop, please get in touch I'd love to hear from you.

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